Your consumer rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any right or remedy available to you under that law.
Tapntrust 21-day guarantee
We program and test each card to open the Google review page for the business location selected with the order. The card is supplied with self-adhesive backing intended for a clean, dry and smooth suitable surface. We also want you to be satisfied with the condition and finish of your card when it arrives.
If the card opens a different business location, the supplied adhesive is defective and the card cannot be mounted as intended, or you are not satisfied with its arrival condition or finish, contact us within 21 days after your order has been delivered. If the relevant guarantee has not been met, we will provide a 100% refund for the affected card.
Programmed products and change of mind
Each NFC Review Card is programmed using the business location and review link selected with the order. Please check those details carefully. Because programming is personalised, we do not accept change-of-mind returns once programming has begun. If you need to cancel or correct an order, contact us immediately and we will confirm whether work has started.
Faulty, damaged or incorrectly programmed items
We test the programmed destination before dispatch. If an item is faulty, damaged, not as described or programmed differently from the confirmed order details, email us with your order number, a description of the issue and relevant photos or video. We will assess the issue and provide an appropriate remedy where required.
Starting a request
Email support@tapntrust.com anytime. We aim to respond within 1–24 hours. Please wait for return instructions before sending an item back so we can give you the correct address and next steps.
Refund timing
Approved refunds are sent to the original payment method. The time for the funds to appear depends on Shopify, the payment provider and your financial institution.