Your consumer rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any right or remedy available to you under that law.
Programmed products and change of mind
Each NFC Review Card is programmed using the business location and review link selected with the order. Please check those details carefully. Because programming is personalised, we do not accept change-of-mind returns once programming has begun. If you need to cancel or correct an order, contact us immediately and we will confirm whether work has started.
Faulty, damaged or incorrectly programmed items
We test the programmed destination before dispatch. If an item is faulty, damaged, not as described or programmed differently from the confirmed order details, email us with your order number, a description of the issue and relevant photos or video. We will assess the issue and provide an appropriate remedy where required.
Starting a request
Email support@tapntrust.com anytime. We aim to respond within 24–48 hours. Please wait for return instructions before sending an item back so we can give you the correct address and next steps.
Refund timing
Approved refunds are sent to the original payment method. The time for the funds to appear depends on Shopify, the payment provider and your financial institution.